Returns & Refund Policy
Returns Policy
At Modulos Audio, we want you to be completely satisfied with your purchase. If something isn’t right, we're here to help make it right.
Change of Mind Returns
We accept returns for change of mind within 30 days of delivery, provided the item meets the following conditions:
- Unused and in original condition
- In original packaging (including all cables, manuals, tags, etc.)
- Not a custom-built or modified item
Refunds for change of mind will be for the product cost only. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
If your return doesn’t meet the conditions above, a restocking fee may apply or the return may be declined.
Faulty, Damaged, or Incorrect Items
If you receive a product that is:
- Faulty or defective
- Damaged in transit
- Not what you ordered
Please contact us within 7 days of delivery. We’ll work quickly to resolve the issue, either by arranging a replacement, repair, or refund — depending on the circumstances.
Warranty Claims
All products sold by Modulos are backed by the manufacturer’s warranty, where applicable. If your product develops a fault after normal use:
- Contact us with a description of the issue
- Provide your order number and, if possible, photos or a short video of the problem
- We’ll guide you through the warranty process
Warranties do not cover damage caused by misuse, accidental damage, modifications, or cosmetic wear and tear.
How to Return an Item
To start a return, email us at [email protected] with:
- Your order number
- A brief explanation of the issue or reason for return
- Photos (if applicable)
We’ll respond within one business day with return instructions and any next steps.
Australian Consumer Law
Nothing in our policy affects your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Need Help?
If you have any questions, get in touch with our team at:
- Email: [email protected]
- Phone: (Insert your business number)
- Address: (Insert your business address if applicable)
LET US HELP YOU
About Modulos Engineering
Experts in Bespoke Acoustic Solutions
About Modulos Engineering: Experts in Bespoke Acoustic Solutions
OUR MISSION
Welcome to Modulos Engineering, where passion for sound and commitment to excellence drive every project. Since the early 2000s, we have specialized in delivering bespoke acoustic solutions for churches, auditoriums, meeting places, and large acoustically challenging spaces. With decades of experience, our team has developed a deep understanding of how sound behaves in diverse environments, enabling us to craft solutions that elevate both functionality and experience.
Our mission is simple: to create spaces where sound works in harmony with purpose. From the reverent ambiance of a church to the vibrant energy of an auditorium, each project is unique, and we approach it with a fresh perspective, combining technical expertise with creative problem-solving. Our team’s extensive knowledge in acoustic modeling, sound reinforcement, and custom audio solutions allows us to meet the most complex acoustic demands with precision.
WHY CHOOSE US
What sets Modulos Engineering apart is our collaborative approach. We work closely with architects, facility managers, and our clients from the initial design phase through to installation and testing, ensuring every solution is seamlessly integrated into the overall vision of the space. Our bespoke designs are not only tailored to meet compliance standards but also to enhance the auditory experience for every user. With an unwavering commitment to quality and innovation, Modulos Engineering has become a trusted partner in the industry, known for our attention to detail and dedication to delivering results. Whether it’s optimizing acoustics in a modern meeting space or designing sound systems for large, challenging venues, we take pride in our ability to transform spaces through the power of sound.Discover how Modulos Engineering can bring clarity and quality to your next project, ensuring an acoustic experience that resonates with purpose.